Standard Delivery for orders below £75 is £4.50, Standard Delivery for Orders over £75 is free. 2-5 Business days Days - Royal Mail Tracked & Signed.
Express Delivery is £7.50. 1-2 Business Days - Royal Mail Special Delivery.
Orders placed before 1 PM will be shipped on the same day. Orders placed later than 1 PM will be shipped on the following business day. Orders placed later than 1pm on a Friday will be shipped the following Monday
(2-5 working days) All orders = £35.00 Orders from international countries are shipped with Royal Mail InternationalTracked & Signed service that takes 2-5 days to reach the delivery destination (subject to customs clearance). If there are any delays due to customs, we will ensure to keep you informed via the email you provided us on your order.
CLICK AND COLLECT – PICK UP IN STORE
You can visit us in store for a quick, easy and free way to collect your order. Not only can you pick up your purchase, but you can also meet the team and is if anything else takes your fancy. You will receive a confirmation once your order is ready to collect. Then simply pop up in store giving your name and order ID to a member of the team. Please bring the card you used for payment and a photo ID when collecting your order.
Our Head Office address is:
40-42 Eldon Street
FREE SHIPPING PROMOTIONS
To be notified of our free shipping promotions or other offers valid on our site via email, simply sign up to our online newsletter at the footer of our website.
DUTIES & TAXES
Taxes and duties are calculated according to your shipping destination. You can shop online in Euros or Pounds Sterling depending on your shipping destination. UK VAT will be applied to orders shipped to UK, excluding Channel Islands. International orders will be sent DDU (Delivery Duties Unpaid), which means all relevant import taxes and duties are not included. Thus, any duties and taxes incurred in the country of destination are the responsibility of the customer. Please be advised that tax and duties may not be refundable to NON-EU customers wishing to return items. If a shipment is refused, we will do what we can to avoid the customs charges and have the shipment returned to Frank Bird. However, we cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will inform via the email you provided and deduct the amount from your refund.
RESTRICTIONS AND STATUS UPDATES
Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.
RUSSIA Frank Bird is currently unable to deliver parcels to Russia.
KAZAKHSTAN Frank Bird is currently unable to deliver items with fur or faux fur to Kazakhstan.
CHINA Shipping to China is provided via DHL courier on a DDU (Delivery Duties Unpaid) basis. Due to customs restrictions, we require the receiver to provide a ten digit customs registration number (CR number) to Frank Bird which must be obtained from Chinese customs.
We cannot ship orders to China via DHL courier without the required CR number. Please be advised that you will need to contact your local customs for the customs registration number (CR number). Your local customs will return your shipment to us if you cannot provide your personal customs registration number. In this event you still may incur duties and taxes from customs in China, which you as the customer would be solely responsible for. Your ID number is not the CR number that is required by your local customs.
Please check the following links: Beijing, Shanghai,Guangzhou, Shenzhen
All items, including sale items, can be returned for a full refund for up to 14 days after receipt of the goods. Shipping costs are excluded. To return goods please:
1) Repackage your items carefully and securely.
2) Enclose the copy of your order in the package.
3) Return to Frank Bird within 14 days of your written notification to email@example.com
ONLINE RETURNS POLICY
If you’re not perfectly satisfied with your order, you may return items within 14 days. Returned products must be in new, unused and in unworn condition with attached security seal, original packaging and garment tags still attached. Please note we will not accept returns with removed security tags. We do not accept any items with indication that it was used. In such cases, the item(s) will be returned to the purchaser and no refund will be issued. For faulty or late returns past the 14 day return period please contact us on firstname.lastname@example.org
Goods are returned to Frank Bird at the expense and risk of the customer. We recommend that you send the returns by recorded delivery for proof of postage. We can’t be held responsible for items that fail to reach us. Please note items bought as presents can only be refunded to the original cardholder.
ONLINE CHRISTMAS RETURNS
For purchases between 15th November and 24th December, you may return items up until the 15th January. For purchases made fron 25th December onwards, our normal policy of 14 Days will apply.
ONLINE INTERNATIONAL RETURNS
In order to prevent goods being held in customs when you are sending a return from a non-EU country please clearly mark the package as ‘BRITISH RETURNED GOODS’. When filling in the export documents, under reason for export put ‘GOODS BEING RETURNED TO SELLER FOR NOT MET CONDITIONS OF THE ORDER’ and use Customs Procedure Code (CPC) 61 23 F01. If possible, enclose the original Airway Bill and Proforma Invoice. For more information refer to Notice 236: Returned Goods Relief (https://www.gov.uk/government/publications/notice-236-returned-goods-relief/notice-236-returned-goods-relief#relief-conditions).
ONLINE REFUND POLICY
Once the returned item has been received by the store and if it complies with our Returns Policy, you will be credited to the account used to originally purchase the items. Please note, the original shipping charges will not be refunded. Payments can take up to 14 working days to process depending on your bank or payment provider.